Returns & Exchanges
At Henry & Wallace, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return policy for all unworn and unaltered items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all designer tags attached to ensure the return is accepted and processed.
Attach the Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier; you will receive a confirmation email once our warehouse team has inspected and approved your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing